State Telephone Directory

State Information Agents

• Office of the State Chief Information Officer
• Technology Services Board

Directory Listing Coordinator Information

Each state government agency, including departments, boards and commissions, is required to designate at least one person within their organization as the Directory Listing Coordinator (DLC). The DLC assists the Office of Technology Services (OTech) by submitting monthly telephone directory listings data files to Directory Services.

Listings provided by the DLCs are used to update the State Telephone Directory, and for publication in the California Online Telephone Directory. This information is critical for the State Information Agents (formerly State Telephone Operators) to respond to callers, and provides a resource for public and private agencies and citizens to access the most updated state directory information.

Responsibilities

Specific DLC responsibilities include:

• Act as the principle liaison to the OTech for directory services.
• Meet deadlines and follow information provided in DLC Bulletins.
• Track organizational and telephone number changes within their agency.
• Submit all changes electronically to OTech, as frequently as is requested in the DLC Bulletins, via data files.

Resources
The following resources have been provided to assist DLCs in their day-to-day responsibilities:

• To designate a DLC for your agency, complete a DLC Designation Form (pdf), by following the DLC Designation Form Instructions (pdf).
• The DLC Handbook is designed to assist you with updating files for your agency's Yellow and White Pages of the online directory. It will assist you through each step from logging on to updating.
• The DLC Bulletins are emailed to DLCs who provide an email address. For DLCs not providing email addresses, the bulletins will be sent by US Postal Service.