Frequently Asked Questions

• Question: How do I view or print the State of California 9-1-1 Instructions?
• Answer: If you do not have Adobe Acrobat version 4.0 installed on your computer, click on this link,Adobe Acrobat Reader to download a free copy of the Adobe Acrobat version 4.0 Reader and install on your computer. Then click on this link to download the 9-1-1 Instructions. To print after download, go to menu item File, then Print, or ask your IT person for help.
• Question: How do I view or print the State of California Organization Chart?
• Answer: If you do not have Adobe Acrobat version 4.0 installed on your computer, click on this link,Adobe Acrobat Reader to download a free copy of the Adobe Acrobat version 4.0 Reader and install on your computer. Then click on this link to download the California Orgchart. To print after download, go to menu item File, then P, or ask your IT person for help.
• Question: How do I view or print the State of California Dialing Information?
• Answer: If you do not have Adobe Acrobat version 4.0 installed on your computer, click on this link,Adobe Acrobat Reader to download a free copy of the Adobe Acrobat version 4.0 Reader and install on your computer. Then click on this link to download the Dialing Information. To print after download, go to menu item File, then P, or ask your IT person for help.
• Question: How do I find a State of California Employee's telephone number?
• Answer: Click on the Employee Information button, then type in the last name comma first name (with no space after comma) , then click the submit button.
• Question: What if I can't remember the person's full name?
  
  
  1. Try the Last Employee Information option for the last name, and search by the employee last name.
  2. Try the partial Last Employee Information option with the 1^st 4-characters or more of the employee's last name.
• Question: Why can't I find a State of California Employee's telephone number?
  
  
  1. Try spelling variations on the full name. You may not have spelled the full name correctly.
  2. Try the Last Employee Information option for the last name, and search by the employee's last name.
  3. Try the Partial Last Employee Information option with the 1^st 4-characters or more of the employee's last name.
  4. The employee you are looking for may not have a listing. Agencies are not required to list employees. Some option to not be listed.
• Question: Why do some State of California Employees have internet e-mail addresses and some do not?
• Answer: Some do not have internet e-mail, or they optioned not to have it listed.
• Question: I tried everything and still can't find a State of California Employee's telephone number. Why?
• Answer: The employee you are looking for may not have a listing. Agencies are not required to list employees. Some option to not be listed.
• Question: How do I find a State of California Agency telephone number?
• Answer: Select the Agency Information button, then select the agency from the drop down list, then click the submit button.
• Answer: Select the Agency Information Keyword Search link, then provide a keyword or phrase to search for, then click on the Search button.
• Question: Why can't I find a State of California Agency telephone number?
• Answer: The Agency you are looking for may not have a listing. Agencies are not required to have a listing.
• Question: How can I speak to a live State of California Directory Information Agent?
• Answer: To speak to an Information Agent dial:
  
  1-(800) 807-6755
  TTY (916) 657-9901